Thanks for visiting our page! Here are some FAQs that might help you navigate our site better:

  • How are items shipped? We use USPS, and most items under one pound will be shipped First Class with tracking. If your item is over a pound, it will be shipped USPS Priority. Please visit our shipping policy page for more information.
  • When can I expect to receive my item(s)? Please allow 7–14 business days to receive your order once it departs from our business location. 
  • How do I cancel an order? Glam Bawse aims to process orders on the same day. No changes can be made to your order 24 hours after it has been placed.
  • Do you give refunds? For hygienic reasons, eyelashes and accessories (hats) are final sale, non-returnable and cannot be returned or exchanged for a refund or store credit. Handbags can only be returned for store credit and must be in it's original condition and original packaging. There will also be a 30% restocking fee on handbags. Shipping and handling fees are NON-REFUNDABLE except for defected items (please refer to term of service)  If, for any reason, your order is shipped back to us, we will not refund the item or THE SHIPPING COST!  Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or were not home to receive the package (including all refused and unaccepted packages).
  • Can I call to order? No, we do not offer call-to-order.
  • Do you hold items? No, unfortunately, we do not. We have a high turnover of products, so we cannot hold items. If you are unsure about purchasing because of the fit or have any questions, please send us an email. 
  • How do I track my order? Once your order has been shipped, you will be emailed and/or texted with your tracking information. Please allow 24–48 business hours for your shipment details to be updated with USPS. 
  • I received the wrong item. We want to make this right, so please contact us via email asap, no later than 3 calendar days from your package delivery date. Please be sure to provide the following information: Provide the order number associated with the item(s) in question., Provide a photo(s) of the incorrect item(s).
  • I received a damaged product. All products go through a quality inspection prior to being sent via mail. If the item was damaged in transit, please contact the carrier to file a claim. We do not accept returns on items damaged in transit. The carrier will review the claim for reimbursement. USPS: https://www.usps.com/help/claims.htm
  • Please note that we are not responsible for damages that occur after wearing or washing the item. Please refer to the terms of service for handbags.
  • Why was my order canceled? Due to an unforeseen event, the item you ordered became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you, and the unavailable item will be removed from your order. If your order is flagged as fraudulent, it will be cancelled immediately.